Fusion Software: Support & Training
Our dedicated and professional team is geared to helping you maximise the benefits of your Fusion installation. Fusion Support provides complete peace of mind by protecting your investment for as little as £50.00 per month.
Our support commitment
- A telephone support help line, available between 0900 and 1700(GMT) Monday to Friday except on English Bank Holidays
- 24-hour contact via email and www.2020-fusion.com/support
- Advice to help you resolve any problems arising from the use of the registered software supplied to you by 20-20 Fusion Limited.
- Our best endeavors to provide an initial response to your request for help within the same working day of receiving it.
- Product upgrades to your registered Fusion including manufacturer data files as they become available.
- If your issue is caused by the registered software or its associated documentation, we will provide one or more of the following:
- An amendment to the software
- A new release incorporating a modification
- A temporary solution that will allow you to bypass the issue
- A revision to the documentation
- If the issue is caused by software not supplied by 20-20 Fusion Limited we will, where possible, suggest a suitable course of action.